Charlotte, N.C., March 29, 2004 – Crosland Inc., one of the Southeast’s leading real estate companies, has won the 2003 National Multifamily Customer Service Award for Excellence for the fourth consecutive year. Based on resident surveys conducted by an independent real estate consulting firm, the award recognizes Crosland for its management performance and commitment to the highest level of quality and service across all of its apartment communities.

“In the business of multifamily property management, customer satisfaction is the top priority,” said Jud Little, president of Crosland’s apartments division. “This award is about the quality people we have on-site, interacting with customers. It also reflects on Crosland as a company – how we treat our associates affects how they treat residents.”

Crosland’s portfolio includes 27 diverse apartment communities. They vary from 40 to 500 units, range from 1 to 49 years old, and are dispersed throughout Charlotte, Greensboro, Chapel Hill, Raleigh, Cary and Asheville in North Carolina as well as Augusta, Georgia. These communities provide homes for residents at all stages of life and income levels; in fact, six properties singled out for individual recognition are affordable housing communities.

More than 3,900 multifamily properties, which equates to nearly 850,000 units, participated in the competition for 2003. The awards were based on a third-party customer satisfaction survey conducted by CEL & Associates, the nation’s largest surveyor of resident satisfaction within the multifamily real estate industry.

The award recognizes those real estate firms that provide superior service to their customers, build industry awareness of the impact of quality and service on the bottom line, and set national benchmarks from which others can measure success. The National Multifamily Customer Service Award for Excellence is a part of the coveted National Real Estate Awards, considered one of the most sought-after recognition programs within the real estate industry.