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Crosland Earns National Recognition for Excellence in Multifamily Customer ServiceApartments Division Captures Award for Sixth Consecutive Year Charlotte, N.C., April 3, 2006 – Crosland Inc., one of the Southeast’s leading real estate companies, has won the 2005 National Multifamily Customer Service Award for Excellence. This is the sixth consecutive year that Crosland has won the national award.“We are just as proud to receive this award for the sixth time as we were for the first back in 2000,” said Jud Little, president of Crosland’s apartments division. “Our consistent place at the top of this ranking reflects Crosland’s unceasing commitment to excellence.” Based on resident surveys conducted by an independent real estate consulting firm, the award recognizes Crosland for its management performance and commitment to the highest level of quality and service across all of its apartment communities. Crosland’s portfolio includes 27 diverse apartment properties. They vary from 40 to 500 apartment homes, range from brand new to 50 years old, and are dispersed throughout Asheville, Cary, Chapel Hill, Charlotte, Durham, Greensboro and Raleigh in North Carolina. Ranging from affordable housing to upscale market-rate properties, from in-town to suburban locations, Crosland’s apartment communities provide homes for residents at all stages of life and income levels. “To be recognized by our residents as the best in the industry for fulfilling customer service needs is a high compliment to our staff,” said Adam Ford, Crosland’s vice president of property operations. “We will continue to listen to our valued ‘customers’ and focus on retaining the best and brightest associates to sustain this momentum.” More than 4,800 multifamily properties, representing approximately 800,000 homes, participated in the competition for 2005. The awards were based on a third-party customer satisfaction survey conducted by CEL & Associates, the nation’s largest surveyor of resident satisfaction within the multifamily real estate industry. About the Award The award recognizes those real estate firms that provide superior service to their customers, build industry awareness on the impact of quality and service on the bottom line, and set national benchmarks from which others can measure success. The National Multifamily Customer Service Award for Excellence is a part of the coveted National Real Estate Awards, considered one of the most sought-after recognition programs within the real estate industry. |
